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FAQ
Frequently asked questions
How do I apply for a First Finance credit card?
Check your eligibility with a soft search that won’t affect your credit score, then submit a short application online or in the app. Most customers receive an instant decision.
How do I freeze my lost or stolen card?
Open the First Finance app, tap your card, then select “Freeze card”. It’s instant. The moment you find the card, unfreeze it the same way — no need to order a replacement.
What is the FSCS and what does it protect?
The Financial Services Compensation Scheme protects eligible deposits up to £85,000 per person, per authorised bank. Our savings and current accounts are covered.
Can I get my balance transferred in my name?
Absolute terms — balance transfer is only available for accounts in your name. You can transfer up to £20,000 from another UK credit card and enjoy 0% interest for up to 24 months.
How do I get in touch with support?
Message us on WhatsApp for a response in minutes, email support@firstfinanceuk.com, or call 0800 123 4567 — our team is available 24/7.
Is my data safe with First Finance?
Absolutely. We use 256-bit encryption, strong authentication and real-time fraud monitoring. We only ever ask for your details on our official secure channels — never by text or unsolicited calls.
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