About First Finance
Trusted since 1998, we’ve helped over two million customers bank, borrow, save and protect what matters.
From a single branch to a national brand
First Finance opened its first branch in 1998 with one simple promise: honest banking, put customers first.
Today we serve 2 million customers across the UK through 500+ branches, a top-rated mobile app and online banking trusted by households and businesses alike.
We’re proud to be recognised with the Moneyfacts Award 2026 for best customer service — because the people we serve are the reason we exist.
First Finance House
First Finance House, 21 Regent Street, London, UK
Serving the UK since 1998.
What we stand for
Honesty First
Clear fees, transparent rates and no fine-print surprises. Ever.
Banking for Everyone
Accessible products and services designed for every stage of life.
Security Always
Your money and data are protected with industry-leading security.
Human Support
Real people on the phone, on WhatsApp and in branches — 24/7.
Rewarding Loyalty
We reward the customers who trust us with their everyday banking.
Forward Thinking
Continuous investment in the digital tools that make money effortless.
Your money is protected
Financial Conduct Authority
First Finance is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 123456. We comply fully with the FCA’s principles for business.
FSCS Protection Scheme
Eligible deposits are protected by the Financial Services Compensation Scheme up to £85,000 per bank, per customer. This means your savings are safe with us.
We’d love to hear from you
Questions, feedback or a chat about the right product for you — our team is ready.